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| Customer Contact Agent | Description Lightfoots were established over 170 years ago and have been market leaders in lender services for over 40 years. We are now expanding our award winning end-to-end legal services for lenders by creating a new Customer Solutions Team (CST) providing a mortgage arrears management service to our lender clients. CST take a ‘physiotherapy’ approach to dealing with customers in mortgage arrears, living our culture of candour, kindness and approachability driving customer engagement and collaboration. We are committed to delivering positive outcomes in challenging circumstances, focussing on rehabilitating accounts, avoiding the cost and stress of litigation whenever possible. Our Customer Contact Agents will engage with customers of a major retail bank, primarily over the telephone. This role is key to ensuring customers receive understanding, empathy, and a professional approach with the aim of reaching good outcomes whilst preserving the reputation our company has worked so hard within the community to achieve. |
Location Thame |
Department Litigation |
| Paralegal - Litigation | Description We have an exciting opportunity for an experienced Paralegal to join our Litigation team. You will be responsible for assisting fee earners in the department with their case load as well as providing comprehensive administrative and legal support to the Fee Earners within the team. This is an office-based role in Thame, Oxfordshire. |
Location Thame |
Department Mortgage Litigation |
| Repossession Sales Co-ordinator | Description We are looking for a Repossession Sales Co-ordinator to join our busy Secured Lending & Repossession Sales team in Thame, Oxfordshire. This role will be responsible for co-ordinating all administrative tasks within the team, ensuring work is managed efficiently and to a high standard. |
Location Thame |
Department |
| NQ Solicitor - Litigation | Description The NQ Solicitor is responsible for managing a Banking & Finance Litigation (comprising Receivership and Mortgage possession) under the guidance of the Senior Litigation Manager as well as assisting with the supervision of a Paralegal Team to support on non-standard cases. |
Location Thame |
Department Litigation |
| Quality Control Analyst | Description We are looking for a Quality Control (QC) Analyst who will be responsible for helping to ensure that processes in our Customer Contact and Litigation teams comply with department specific requirements, as well as specific lender requirements and helping to ensure that our high-quality standards are maintained. |
Location Thame |
Department Litigation |